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Terms of Use

The Terms of Use are written to ensure the user understands the limitations of any information given in or through any meetings, communication, websites, products, or services rendered (the “PRODUCTS/SERVICES”) with, from, or in connection with Lead Media AS (“us” or “we“), including, but not limited to, PRODUCTS/SERVICES related to the “NPA Method” and this domain and subdomains.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE PRODUCTS/SERVICES. By using the PRODUCTS/SERVICES, you signify your agreement to these Terms of Use. If you do not agree to these Terms of Use, you may not use the PRODUCTS/SERVICES. In addition, when you use any of our current or future services, you will also be subject to our guidelines, terms, conditions and agreements applicable to those services. If these Terms of Use are inconsistent with the guidelines, terms and agreements applicable to those services, these Terms of Use will control.

The PRODUCTS/SERVICES are designed to provide information regarding the subject matter(s) covered. The PRODUCTS/SERVICES contain only the information available to us at the time of rendering. Furthermore, the PRODUCTS/SERVICES are sold or made available with the understanding that we are not engaged in rendering psychiatric, psychological, medical, or other professional services to users of the PRODUCTS/SERVICES. If such services are required, they should be sought from a competent, licensed professional in the appropriate field.

Every effort has been made to make the PRODUCTS/SERVICES as complete and accurate as possible. However, specific needs and circumstances may cause part of or all of the PRODUCTS/SERVICES to be inappropriate for certain individuals.

The purpose of the PRODUCTS/SERVICES is to provide information only. No guarantees, either explicit or implicit, are made regarding their effectiveness for any individual. Neither we nor the indemnified parties (as defined below) shall have any liability or responsibility to any person or entity with respect to any loss or damage or any other problem caused, or alleged to have been caused, directly or indirectly, by the PRODUCTS/SERVICES.

The information and PRODUCTS/SERVICES rendered are not substitutes for the advice and treatment of a licensed health care professional. Not all PRODUCTS/SERVICES are suited for everyone. The creators and renderers of any PRODUCTS/SERVICES do not assume, and shall not have, any liability to users for injury or loss in connection therewith. We make no representations or warranties and expressly disclaim any and all liability concerning any treatment or any action following the information offered or provided within or through the PRODUCTS/SERVICES rendered. If you have specific concerns or a situation in which you require professional or medical advice, you should consult with an appropriately trained and qualified specialist, such as a licensed psychologist, physician or other health professional. Never disregard the medical advice of a psychologist, physician or other health professional, or delay in seeking such advice, because of the information offered or provided within or through the PRODUCTS/SERVICES rendered.

You agree that by using any PRODUCTS/SERVICES, you do so entirely at your own risk. Any recommendation for changes in diet including the use of food supplements, weight reduction and/or body building enhancement PRODUCTS/SERVICES are entirely your responsibility and you should consult a physician prior to undergoing any dietary or food supplement changes. You agree that you are voluntarily purchasing PRODUCTS/SERVICES, participating in recommended activities, and using these PRODUCTS/SERVICES and assume all risks of injury, illness, or death.

You acknowledge that you have carefully read this “waiver and release” and fully understand that it is a release of liability. You expressly agree to release and discharge all indemnified parties (as defined below) from any and all claims or causes of action and you agree to voluntarily give up and irrevocably waive and release any right that you may otherwise have to bring a legal action against any indemnified party for personal injury or property damage.

You hereby agree to indemnify, defend, and hold us, and our licensors, licensees, successors, distributors, agents, representatives and other authorized users, and each of their respective officers, directors, owners, managers, members, employees, agents, representatives and assigns (collectively, the “Indemnified Parties“), harmless from and against any and all loss, cost, damage, liability and expense (including, without limitation, settlement costs and legal or other fees and expenses) suffered or incurred by any of the Indemnified Parties arising out of, in connection with or related to any breach or alleged breach by you of these Terms of Use. You shall use your best efforts to cooperate with us in the defense of any claim. We reserve the right, at our own expense, to employ separate counsel and assume the exclusive defense and control of the settlement and disposition of any claim that is subject to indemnification by you.

Under no circumstances (including negligence) shall we be liable to you or anyone else for any direct, indirect, incidental, special or consequential damages (including lost profits), personal injury (including death) or property damage of any kind or nature whatsoever that arise out of or result from: (a) the use of, or any inability to use, the PRODUCTS/SERVICES rendered or any content or functions thereof. In no event shall our total liability to you for all loss, cost, damage, liability or expense (including attorneys fees and costs) that you may suffer or incur, under any theory of liability, in contract, tort (including, but not limited to, negligence) or otherwise, exceed the lesser of the amount paid by you, if any, for the right to access or participate in any activity related to the PRODUCTS/SERVICES rendered or $100.00.

Under no circumstances shall we or any of the indemnified parties be liable for any delay or failure in performance resulting, directly or indirectly, from any event of force majeure or other cause beyond our or their control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures or fluctuations, strikes, labor disputes, riots, civil disturbances, shortages of labor or materials, natural disasters, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance of third parties.

The limitations, exclusions and disclaimers herein and elsewhere in these terms of use apply to the maximum extent permitted by applicable law.

Applicable law may not allow certain of the exclusions, limitations, or disclaimers of liability set forth in these terms of use, so such exclusions, limitations or disclaimers may not apply to you.

You agree to the following consequences of being late any of your scheduled, pre-paid appointments with someone representing us, including sessions that are purchased invididually or as part of, or potential part of (in packages where you get "up to" a certain amount of sessions, or where you get an amount of sessions only if you request them), packages. If you are exactly 10 minutes late or more, you will automatically be charged a late-fee of $147 on weekdays, and $247 on weekends, via the card we have on file. After exactly 15 minutes we deem the session as finished, and you will be marked as a "no-show", and this will count against your sessions if you have a package of an amount of sessions or "up to" an amount of sessions, and you lose your right to have all of the remaining sessions in your package, including your potential sessions as the term potential sessions was defined above. You may buy more sessions from that point forward if you want to, from our available packages or individual session options at that point in time. We may choose to make a full or partial exception for you, with regards to both the 5-minute and 15-minute consequences, but we are in no way obligated to. A partial exception may for example mean, but is not limited to, a reduced fee for resuming your previously-bought package after crossing the 15-minute mark, or a lesser late-fee after crossing the 5-minute mark. Keep in mind, you are not considered late if you let us know that you will need to reschedule the session before the session starts. This means simply sending an email stating you will be late does not make any difference. If we are more than 10 minutes late to a session, the 10-minute and 15-minute marks both do no longer apply for you for that session.

We are committed to providing valuable services and support to our clients. We understand that circumstances may change, and we want to ensure transparency regarding our refund policy for our 30-Day Program. Please read this policy carefully before enrolling in the program.

Refund Eligibility:

Refunds for the 30-Day Program are eligible under the following conditions:

After the First Session: If, at the end of this session, you are not satisfied with the program and wish to request a refund, you may do so. Note that you are only eligble for a refund of any kind if you have booked your first session within 72 hours of paying, in part or fully, for the 30-Day Program.

How to Request a Refund:

To request a refund for the 30-Day Program, please follow these steps:

Contact us at support@npamethod.com within 12 hours of completing the first 2-hour session, expressing your desire for a refund.

We will review your request and process the refund within 10 business days from the date of your request.

Note: We are unable to issue refunds for the 30-Day Program after 12 hours post-completion of the first 2-hour session.

We typically do not accommodate temporary pauses or modifications to session spacing in our standard packages, or to individual sessions put of "hold" for a defined or undefined period.

In cases where exceptions have been made, and a program or package of multiple sessions, or a single session, is put on "pause" for any period, whether defined or undefined, the maximum pause duration will not exceed 1.5 months from the latest of the last session date, and the original date of the session that was pushed off to the future. This limit applies both to cases with pre-defined program/package lengths and to individual sessions that have been temporarily delayed or pushed off.

This maximum duration is applicable even if we communicated differently during sessions or omitted to clarify the pause duration. Our goal is to maintain consistency in our process with clients and provide the highest level of care and support to all clients.

We reserve the right, at our sole discretion, to modify, alter, or otherwise update the prices, services, and terms and conditions of the PRODUCTS/SERVICES offered at any time with or without notice to the user. Such modifications may be made to address fluctuating market conditions, to respond to operational challenges, to comply with legal and regulatory requirements, or to accommodate other business needs and objectives.

By continuing to use the PRODUCTS/SERVICES after any such modifications have been made, you agree to be bound by the revised terms. We encourage users to review the Terms of Use periodically to stay informed of any changes. If a modification is materially adverse to you, your sole remedy shall be to cease using the PRODUCTS/SERVICES. Your continued use of the PRODUCTS/SERVICES following the posting of changes to these terms will indicate your acceptance of those changes.

We will endeavor to provide reasonable notice of any significant changes to the prices, services, or terms through our website, email notifications, or other communication channels as deemed appropriate by us. However, it is the responsibility of the user to check the Terms of Use regularly for updates.

If you choose to provide your name, email address, or mobile phone number to us through a website owned by us, or in the process of booking an appointment digitally or physically, you are consenting to receive automated and/or manual communication from us regarding our services, updates, and related information via email and SMS. You may opt-out of these communications at any time by using the provided unsubscribe options in our marketing emails or by responding to a marketing SMS with “STOP.” This is the sole method of withdrawing consent to receiving text messages from us that is expressly agreed to by the parties. Standard message and data rates may apply for SMS messages.

We encourage our customers to contact us with questions or comments about our PRODUCTS/SERVICES. Please feel free to do so by sending an email to andreas@npamethod.com.

If you have any questions or inquiries concerning these Terms, you may contact Lead Media AS by email at andreas@npamethod.com, or by regular mail at Åsaveien 15, 0362, Oslo, Norway.

For additional inquiries, please feel free to send an email to the relevant address listed below.

Compliance: andreas@npamethod.com

Spam or Abuse: andreas@npamethod.com

For General Support and Inquiries: andreas@npamethod.com

Notices to you may be made by posting a notice (or a link to a notice) on https://go.npamethod.com/terms and such other sites we own and control, by email, or by regular mail, at Lead Media AS’ discretion.

Grab 1 Of 10 FREE Sessions

For new clients only. Only 10 free sessions available each week.
A full 50-minute session with nothing held back.
Over 95% of hair-pullers reduce symptoms in their first session.
Try the NPA method before you decide if you want to continue or not.

Book Your Next Paid Session

Existing client? Book your next NPA session here.
Pull less with each session you book.
Over 72% of clients stop after 3 sessions.
Only one client has ever needed more than 8 sessions.

The Story Behind the NPA Method

"From hair-puller to helping 1,000,000 people stop"

From: Andreas Larsen
April, 2023

Dear hair-puller (i.e. "amazing human who just happens to pull hair").

I started this company because I used to pull 70+ hairs every day... and I couldn't stop.

In middle school, I had a bald spot the size of a smooth baseball.

My father was furious at me for not being able to stop...

So I’ve been looking for a solution for as long as I can remember.

In 2018 I finally found something that worked... almost by accident.

It was a technology from the 1980s, and I went from years of struggle to stopping in one evening.

When I stopped pulling that fast, I suspected I had found a breakthrough.

But when I shared what I found in a Medium article that now has 43,000+ views...

And started getting tons of email from people getting similar results...

Then I knew I had found a breakthrough.

And that's when I made my big decision.

Because I had pulled since I was a little kid, and didn't find a solution until the 2nd year of my Master's Degree in Business...

And because so few therapists focused on Trichotillomania and used inappropriate treatments...

I decided I would take what I learned in my Master's in Business and use that to develop and spread the best hair-pulling treatments on the planet.

That became the NPA (Never Pull Again) Method.

Our first mission is to help 1,000,000 people stop.

We're not there yet, so I need your help to get there. Yes, yours.

I'm happy to finally meet you.

The first thing I want to say is that you're more than your habit.

And I can't wait to get to know you more, whether through our interactions online, or through 1-1 sessions with us.

Scroll around this site, and see what you like.

If you're looking for the best help for Trichotillomania in the world – that is what we're striving to offer.


P.S. You are just one method away from stopping.

Your information is 100% encrypted when booking.

© 2023 Lead Media / NPA Method

Our (big) mission is to help 1,000,000 people stop pulling. For good. We appreciate every single one of you. You are not alone.